Ecoffee Cup allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense with your invoice. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. Please address the return to the address provided below.
A refund will be credited to your original payment method within 10 days of us receiving the returned goods. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process. Please note that the original postage charge is not refunded.
Web orders & inquiries
For all inquiries relating to orders placed through this website ONLY, please email:
Please quote your order number in the subject line of all correspondence.
Returns should be sent to:
Ecoffee Cup South Africa
8 Susman Avenue
Please note that returns are only accepted once you have contacted us on the email above.