Privacy Policy

Ecoffee Cup® South Africa (“Ecoffee Cup®”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, contact us, or interact with us in any way.

1. Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Device information
Time zone settings
Referring websites and search terms
Pages viewed and products accessed
Website usage and interaction data
Cookies and similar tracking technologies

When you make a purchase, submit an enquiry, register for updates, or contact us, we may collect:

Full name
Email address
Telephone number
Billing address
Delivery address
Payment information
Company name (where applicable)
Any other information you voluntarily provide

2. How We Collect Personal Information

We collect information through:

Website forms
Orders and transactions
Customer enquiries
Email communications
Cookies and analytics tools
Marketing subscriptions
Third-party service providers involved in payment processing and delivery

3. How Do We Use Your Personal Information?

We may use your personal information to:

Process and fulfil orders
Deliver products and services
Provide customer support
Communicate regarding your orders or enquiries
Send invoices, confirmations and delivery updates
Improve our products, services and website
Detect and prevent fraud or security risks
Comply with legal and regulatory obligations
Send marketing communications where you have consented or where permitted by law

4. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

Remember user preferences
Analyse website traffic
Improve website functionality
Measure marketing effectiveness

You can disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

We may use services such as Google Analytics to help us understand website usage. You can learn more about Google’s privacy practices at: https://policies.google.com/privacy

5. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

Payment service providers
Courier and delivery companies
Website hosting providers
Marketing and analytics providers
Professional advisers
Regulatory authorities where required by law

All third parties are required to protect your personal information and process it only for authorised purposes.

6. Marketing Communications

Where you have consented, we may send you information regarding:

New products
Promotions
Special offers
Company news
Educational content

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

7. Your Rights Under POPIA

In accordance with POPIA, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information where appropriate
Object to the processing of your personal information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator

Requests may be submitted using the contact details below.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

While we take reasonable steps to safeguard information, no internet transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal, accounting and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

10. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.

Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Ecoffee Cup® South Africa

Johannesburg Office
Now Media Centre, Illovo Boulevard
Upper Basement Office
32 Fricker Road
Illovo, Sandton
Johannesburg

Tel: 011 402 0062

Cape Town Office
Unit 4 Coffee Depot
47 Morningside Street
Ndabeni
Cape Town

Tel: 021 427 9185

Email: [email protected]

13. Information Regulator

If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).

Website: https://www.justice.gov.za/inforeg/

POPIA Consent Notice

By submitting any contact form, checkout information, enquiry form, or newsletter subscription on our website, you consent to Ecoffee Cup® South Africa processing your personal information in accordance with this Privacy Policy for the purpose of responding to your enquiry, fulfilling orders, providing customer support, and sending communications that you have agreed to receive.